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As much as I like the NYT, as mentioned below, their unsubscribe functionality sucks. I sent them an email last December requesting to unsubscribe. I didn't fol
by spondyl 8y ago
As much as I like the NYT, as mentioned below, their unsubscribe functionality sucks. I sent them an email last December requesting to unsubscribe. I didn't follow up on it and eventually forgot about it.
Eventually, they email me around May to apologise that my email was "delayed" due to a technical glitch they had just discovered. Great but I still never got an actual unsubscription processed.
A few months later, around July while doing a "subscription spring cleaning", I called them up to cancel it. The guy asked why I was leaving (6 months+ with no customer support answer) and promptly processed my cancellation.
A few weeks later, I was emailed a "resubscription offer" which genuinely frustrated me as you might imagine.
- alpb 8y agoTheir mobile app is worse: Any article shows 7 instances of the same ad in a rather short article. So any article is basically 70% ads. This is even when you have a paid subscription. Even the NYT lost the high ground on the ad-free reading game.
- majewsky 8y ago> A few weeks later, I was emailed a "resubscription offer" which genuinely frustrated me as you might imagine. If it's a single one, I don't think they're overdoing it. Resubscription offers are pretty much standard practice. I know some people who regularly cancel their cellphone contract after the minimum duration in order to get discount offers for the next contract period.
- spondyl 8y agoI get them every other week generally. It was more the timing that annoyed me, haha
- kpennell 8y agoSame. They completely ignored my unsubscribe email?