3 ms·
Ask HN: Elastic Cloud – conversion to annual billing prior to new pricing model?
I’m Elastic Cloud customer for multiple years now and I have always been on monthly billing so far. In April this year a sales rep proactively reached out to me and suggested to switch to annual billing in order to get some discount – which I did.
As of August 1st, however, they launched an entirely new pricing model that effectively cuts all prices in half.
I don’t want to allege something, but the timing of that strikes me a bit as odd. Did that maybe happen to someone else as well or was it just bad luck for me?
- QuinnyPig 8y agoBefore we light the torches and grab pitchforks, have you reached out to your account rep for an explanation / adjustment?
- jotaen 8y agoYes I did, but it wasn’t helpful so far. My goal is not to raise a mutiny, but I want to gather more information at the moment. It’s just a bit odd how it went and we’re talking quite some money here after all.