> Well, for me, having a company as big as Google providing a solution and commiting to fix the problem a few days after the guy reported the issue on his blog,

> Well, for me, having a company as big as Google providing a solution and commiting to fix the problem a few days after the guy reported the issue on his blog, is quite a good response. If that's a "quite a good response," your expectations are way too low. > after the guy reported the issue on his blog He had no other option except to "report" it that way, and it was a shot in the dark. Google isn't monitoring all the blogs of the world for when people have issues. He's outrageously lucky. > but we're not talking about the startup with 10 employees and 300 customers. Yeah, we're not. Google really ought to have fully-staffed support call centers by now, complete with front-line people who can unlock accounts and escalate to engineers when there's a major issue. The fact that Google doesn't have anything even comparable to that it why their support is atrocious.