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they’re just optimizing for the wrong metric. If the metric was “user satisfaction” they could target it day and night and nobody would be complaining.
by mygo 8y ago
they’re just optimizing for the wrong metric. If the metric was “user satisfaction” they could target it day and night and nobody would be complaining.
- tomerico 8y agoAny metric can be abused if you try to optimize it at all costs. You can easily increase average user satisfaction by reducing the usage by less satisfied users, it doesn't mean you improved things.
- mehwoot 8y agoThe reason goodharts law exists is because its hard to measure things like user satisfaction, so we're left with poor proxies like user engagement.
- Uberphallus 8y agoMost metrics would imply prison is great: low bounce rate, average session length of a couple of years, very flat retention curve.
- deleted 8y ago[deleted]
- sullyj3 8y agoThe issue is that something like this difficult to operationalize. User Engagement conflated with user satisfaction, with poor results. Maybe you could force your users to fill out Likert scales all the time, I bet they'd love that.
- mygo 8y ago—————————————————————— Are you satisfied? [yes] [no] ——————————————————————
- megablast 8y agoDoes high user satisfaction make more money?