It was just a day ago I wrote a short scathing remark about Google not doing what it ought to be doing for paid services. And now we have another case of resort

It was just a day ago I wrote a short scathing remark about Google not doing what it ought to be doing for paid services. And now we have another case of resorting to social media for the right attention and help? Google really needs to start thinking and acting like a product company, and it needs to own up that its support system needs a big investment and improvement. These incidents (and other anecdotes) make it look like support has been an afterthought in the company and considered a burden that must be avoided at all costs. Product managers at Google should cringe in shame every time something like this happens.