This attitude is utterly baffling to me. You are actually happy that Google only provided support because someone got media attention after ranting about it on

This attitude is utterly baffling to me. You are actually happy that Google only provided support because someone got media attention after ranting about it on a blog. Had this guy never been able to post and get traction, this would still be a problem today. If anyone reads this story and says "huh, I think that was great customer service by Google!" I can only hope they are my competitor and hope they move all services to Google as quickly as possible. Where Google would have actually had good customer service? By resolving this without need exceedingly extraordinary means to enact any action whatsoever. Most will never get such attention to their case, and will be told to pound sand. All I can say is I never want to live in your world. This reminds me of the hosting shops of yesteryear that would post "marketing videos" of their staff taking support tickets while on the road with their Sidekicks. Sorry man - that's horrible level support - if you don't have the staff and processes in place for me to call 24x7 I don't want to do business with you. Pulling to the side of the road and typing on 3G is not heroic support - it's a sign of a horribly managed company. Same exact deal here with Google.