Checklist Manifesto (by Atul Gawande) makes a strong case that the systems and processes in flight planning are an unsung "hero" in the consistent safety record

Checklist Manifesto (by Atul Gawande) makes a strong case that the systems and processes in flight planning are an unsung "hero" in the consistent safety record of the complex affair that is flying. I don't think it's resentment so much as it is acknowledgement of normal human bias (to find and credit heroes), and an attempt to provide context that frames that bias in a proper and realistic way. Sully was a hero! Is a hero! And he gets, and deserves, a lot of credit. But he was the first to say that he was just doing his job, and he means it literally. He and his copilot worked together (very effectively) to apply the proper checklists and procedures in order to effect a safe water landing and evacuation.