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Last year I temporarily enhanced my ancient GApps account by trialling G Suite. I wanted to be able to switch the primary domain from one I'd be retiring. It tu
by dink 8y ago
Last year I temporarily enhanced my ancient GApps account by trialling G Suite. I wanted to be able to switch the primary domain from one I'd be retiring. It turned out that the guide I'd been following to do this was outdated and the functionality was no longer available during trials. So, I ended my trial and seemed to get logged out.
Couldn't log back in. This domain isn't using G Suite, or some such message.
I looked around for how to contact G Suite support. There didn't seem to be a way to do so without being logged into G Suite. I tried going through Google Domains, hoping I'd get forwarded. Didn't really get anywhere, all they could say was that there was no G Suite associated with the domain. The only option seemed to be to start another trial, then ask what happened to the GApps account.
I deliberated for a bit before doing so—would creating the account screw up any possible account recovery? And, in the meantime, signed up with, and got my email handled by someone else.
When I did speak to support, they were friendly but I got no clear idea if it was a bug, or if I'd just absentmindedly clicked through the deletion of my account. I don't really know if the account is gone or exists in some weird state. Luckily, I'd recently pruned the data and backed up. I asked if the account could be recreated but it seems like they can't do that.
I'm about to start a new little thing, and I'd like to use Google products, but what if I have another issue like this and I've got to sleuth out a way to get some help?
If you have a GApps account, just live with your goofy domain name and keep registering it.