While it's good to hear that landing on HackerNews typically results in a resolution, it's unfortunate it has to always reach that level of publicity for large

While it's good to hear that landing on HackerNews typically results in a resolution, it's unfortunate it has to always reach that level of publicity for large companies to take personal action. I understand that has to be levels of support you have to go through, but there should be a clear path of escalations to resolve the issues privately. Thank goodness none the less for the power of HN (and social shaming) when all other options are exhausted.