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Without any other information outside of reading this article, this contradicts basically every other google support story I've ever read on HN. Similar to what
by Rotdhizon 8y ago
Without any other information outside of reading this article, this contradicts basically every other google support story I've ever read on HN. Similar to what the few other comments are saying at the time of me writing this, it seems like this guy made a fuss somewhere that caught the attention of someone who didn't want the bad PR. Google will remain the contact-less customer non-service entity it always has. This guy might have gotten lucky to get a response, but don't expect it to become the norm.
- derefr 8y agoThe difference this time is that Google's mistake here didn't just hit one person, or a few people spuriously over a few years, but rather hit a whole class of users all at once. Once a corporation finds out that they've made that kind of mistake, they usually work quickly to fix it before it can become a media shitstorm.
- phalangion 8y agoThis poster had a story on the front page of HN a couple days ago describing the horror story. That post is almost definitely why this issue got resolved. Context: https://news.ycombinator.com/item?id=17689404 https://news.ycombinator.com/item?id=17689404
- jacekm 8y ago> don't expect it to become the norm Google One is supposed to offer live support to paying customers. Obviously we cannot tell yet if this is going to work, but my hopes are high.