I generally like Microsoft, but their official support channels are pretty terrible. Just go looking for something in the MSDN forums - a large percentage of t

I generally like Microsoft, but their official support channels are pretty terrible. Just go looking for something in the MSDN forums - a large percentage of the posts from "Microsoft" people are telling the customers/developers that they posted in the wrong forum (often incorrectly), or suggesting some inane thing that the original post already specified and then closing the thread. GitHub issues are slightly better, although if you get off the beaten path of the new hotness, responses get very thin. You're much better off trying to find some backchannels via MVPs on Twitter or through blogs, or figure out the developers or evangelists that give talks on this kind of stuff and contact them directly.