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My Team uses CosmosDB heavily (so far, and not too far anymore) and it is another half-baked service. The support people are Indians (Microsoft outsourced Azure
by RoadieRoller 8y ago
My Team uses CosmosDB heavily (so far, and not too far anymore) and it is another half-baked service. The support people are Indians (Microsoft outsourced Azure support to an Indian company - MindTree) and are not very knowledgeable on the CosmosDB service. They always point us to the URI of a web article (of course from Microsoft) and says everything will work if you follow the article, and close the ticket. Over the time, we understood that we know more than them on CosmosDB, and used to ignore their replies, but nevertheless raise tickets to make sure that they are aware.
- deleted 8y ago[deleted]
- megaman22 8y agoI generally like Microsoft, but their official support channels are pretty terrible. Just go looking for something in the MSDN forums - a large percentage of the posts from "Microsoft" people are telling the customers/developers that they posted in the wrong forum (often incorrectly), or suggesting some inane thing that the original post already specified and then closing the thread. GitHub issues are slightly better, although if you get off the beaten path of the new hotness, responses get very thin. You're much better off trying to find some backchannels via MVPs on Twitter or through blogs, or figure out the developers or evangelists that give talks on this kind of stuff and contact them directly.