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Just playing devil's advocate... "Why did you offer me a service that was unsustainable in the first place? I just want the keep paying the same for the same p

by remus 8y ago

Just playing devil's advocate... "Why did you offer me a service that was unsustainable in the first place? I just want the keep paying the same for the same product you've sold me for the last x months."

superflyguy 8y ago
Why did you sign up to an unsustainable service in the first place? It's not a big deal if they change the price. Pay up or leave, I don't see any problem here at all. In the UK phone companies are allowed to raise prices during the duration of a fixed price fixed duration contract.
- drivingmenuts 8y ago
  As an end-user, am I responsible when you create a business with an unsustainable business plan? I think even the most educated consumer would look at that and think "great deal to be gotten while I can". Moviepass probably shouldn't have any right to complain if they lose users, but users should definitely complain because they are being screwed, at least until the new plan becomes the new normal.
  - Flowsion 8y ago
    How are you being screwed?
    - drivingmenuts 8y ago
      Moviepass has changed the terms of the original agreement when signing up with the service. Just because they can do so and legally doesn't make it any less of a screwing. Just a legal one.
      - jimmywanger 8y ago
        You can cancel. They're letting you know.
      - mikestew 8y ago
        Just because they can do so and legally doesn't make it any less of a screwing. I'm pretty sure you can legally ask them to pull out at any time, especially if contract terms have changed. They must have a cancellation procedure (that I'm sure is quick and easy /s).
LyndsySimon 8y ago
I don't see how this is any different from, for instance, AT&T changing their rate plans on a regular basis and charging more for tethered data (which used to be included), or Cox instituting a data cap and charging $50 to remove it (which used to not exist). Lots of businesses run on a subscription model, and lots of those change their subscription plans with no grandfathering.
- remus 8y ago
  Yeah, and it's a crap customer experience imo. You're lured in with an attractive starting offer only for the company to change the deal after you've signed up. Maybe im just being overly optimistic in thinking it'd be nice if companies would just sell me their product/service at some sustainable, relatively stable rate? It happens a lot with car insurance companies in the UK. They start you off with a low quote for your first year then when the renewal comes around suddenly the price doubles. Then you phone them up, tell them about how you found another quote for half the price and magically they can halve the renewal quote they gave you just last week.
- lozenge 8y ago
  The difference is movie pass is changing the rules every month or more.
ISL 8y ago
"If we were to continue offer our product at that price, MoviePass would be no more within a month, and we couldn't bring you movies at any price. We continue to offer great movies at an exceptional price, and look forward to working with you for years to come. Love, MoviePass "

by remus 8y ago

superflyguy 8y ago

Why did you sign up to an unsustainable service in the first place? It's not a big deal if they change the price. Pay up or leave, I don't see any problem here at all. In the UK phone companies are allowed to raise prices during the duration of a fixed price fixed duration contract.

drivingmenuts 8y ago
As an end-user, am I responsible when you create a business with an unsustainable business plan? I think even the most educated consumer would look at that and think "great deal to be gotten while I can". Moviepass probably shouldn't have any right to complain if they lose users, but users should definitely complain because they are being screwed, at least until the new plan becomes the new normal.
- Flowsion 8y ago
  How are you being screwed?
  - drivingmenuts 8y ago
    Moviepass has changed the terms of the original agreement when signing up with the service. Just because they can do so and legally doesn't make it any less of a screwing. Just a legal one.
    - jimmywanger 8y ago
      You can cancel. They're letting you know.
    - mikestew 8y ago
      Just because they can do so and legally doesn't make it any less of a screwing. I'm pretty sure you can legally ask them to pull out at any time, especially if contract terms have changed. They must have a cancellation procedure (that I'm sure is quick and easy /s).

LyndsySimon 8y ago

I don't see how this is any different from, for instance, AT&T changing their rate plans on a regular basis and charging more for tethered data (which used to be included), or Cox instituting a data cap and charging $50 to remove it (which used to not exist). Lots of businesses run on a subscription model, and lots of those change their subscription plans with no grandfathering.

remus 8y ago
Yeah, and it's a crap customer experience imo. You're lured in with an attractive starting offer only for the company to change the deal after you've signed up. Maybe im just being overly optimistic in thinking it'd be nice if companies would just sell me their product/service at some sustainable, relatively stable rate? It happens a lot with car insurance companies in the UK. They start you off with a low quote for your first year then when the renewal comes around suddenly the price doubles. Then you phone them up, tell them about how you found another quote for half the price and magically they can halve the renewal quote they gave you just last week.
lozenge 8y ago
The difference is movie pass is changing the rules every month or more.

ISL 8y ago

"If we were to continue offer our product at that price, MoviePass would be no more within a month, and we couldn't bring you movies at any price. We continue to offer great movies at an exceptional price, and look forward to working with you for years to come. Love, MoviePass "