I've been on the receiving end of this once and the company refused to not use the automated system. The automated system didn't believe my savings account was

I've been on the receiving end of this once and the company refused to not use the automated system. The automated system didn't believe my savings account was a savings account since my bank had it under 'passport savings' or some such nonesense. Even through emailing they basically said if the system doesn't do it then there's nothing they can do about it. I think it's a big invasion of privacy for a system that doesn't even work well.