This 'glitch' feels like a stretch. People were going to lose their homes so they would have followed up with the bank, so there would be support staff, escalat

This 'glitch' feels like a stretch. People were going to lose their homes so they would have followed up with the bank, so there would be support staff, escalations, and multiple departments and chains involved to fix any genuine glitch, so is Well Fargo saying that their entire process failed? For instance if a billion dollars lands in your account, do you think there will be no process to fix the 'computer glitch'?