Idea for startup: use data to make a better routing layer for customer service. Right now, everyone hits the same (more or less) frontline people. But some cust

Idea for startup: use data to make a better routing layer for customer service. Right now, everyone hits the same (more or less) frontline people. But some customers respond better to one or more of: empathy, hand-holding, highly technical, no-nonsense, etc. Based on feedback from customer surveys that currently go into a black hole, you can route to a better person next time. And once a profile is built of a customer, corporations could subscribe to this data in order to make customer service better for everyone, and reduce costs for them. Many companies care a lot about something like net promoter score, but can't seem to improve it. Wouldn't it be cool for them to have Heroku-like knobs? "Given budget X, route for best customer experience."