My last call was a month ago, this was for a general home page of a site. If what they told me is not true, or what they told you is not true...Google needs to

My last call was a month ago, this was for a general home page of a site. If what they told me is not true, or what they told you is not true...Google needs to get their employees on the same page. But it appears from some of our experiences that it has helped rankings, which I find annoying and a bit baffling.