Maybe try pinging AWS's VP, https://news.ycombinator.com/user?id=jeffbarr https://news.ycombinator.com/user?id=jeffbarr (email in bio link). My guess is that y

Maybe try pinging AWS's VP, https://news.ycombinator.com/user?id=jeffbarr https://news.ycombinator.com/user?id=jeffbarr (email in bio link). My guess is that you might be the only person/company who has this specific setup, so there's either no ticket, or it has a priority of -99999. Still probably worth headscratching about internally... (If emailing works out, I'd be very interested to know!)