This is scary. I rely on a legacy free G Suite account, so if paying users have problems, I'd definitely be screwed. In general I've found it difficult to get

This is scary. I rely on a legacy free G Suite account, so if paying users have problems, I'd definitely be screwed. In general I've found it difficult to get a hold of a live human at Google. The one time I was successful was after buying a Google Nexus phone and requesting hardware support (I think it was through the customer support/returns line.) In contrast, I recently had issues with my iCloud account and was able to get live telephone support. It took 3 hours on hold and being passed through different departments, but I was impressed that Apple actually solved the problem while I was on the line. Didn't spend a penny on iCloud (directly) either.