I don't think he's missing the point. "Suck" is relative to the user. If your product does exactly what the user and the owner want, it doesn't suck - it rocks.

I don't think he's missing the point. "Suck" is relative to the user. If your product does exactly what the user and the owner want, it doesn't suck - it rocks. It's an awesome design. Whether it uses Comic Sans and gets snotty designers up in arms is completely irrelevant to its suckage or lack thereof. Conveying the right expectations is a part of good design. If looking cheap is a selling point, a design that looks expensive is a failure. It's the "nice and clean" design which sucks.