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I think the reality is that the software is not bad. But it is very often customized to fit ridiculous management desire and it then become difficult to use. A

by Rexxar 8y ago

I think the reality is that the software is not bad. But it is very often customized to fit ridiculous management desire and it then become difficult to use. And it's always simpler to blame the tool than your boss.

ohnoesmyscv 8y ago
Just like Zendesk and other outdated enterprise level software out there