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A lot of these have automated analogues in American companies. >automatic expense claims - Expense claims seem like a smart thing to automate. > a clock-in
by stephengillie 8y ago
A lot of these have automated analogues in American companies.
>automatic expense claims
- Expense claims seem like a smart thing to automate.
> a clock-in system to monitor the whereabouts of employees
Zendesk, ServiceNow, and other issue tracking ticket systems provide numerous metrics about user activity, including a timer for each ticket. Many tech support shops use the total ticket time, divided by 40 hours, as your "utilization", and target an 80% utilization, or you're productive for 32 of 40 hours per week.
> as well as a "daily report" function that requires workers to list completed tasks.
This could be an automated report in the system above. Or it could be mandatory release notes, but daily is excessive for that. This sounds like a daily standup, over email.
- bb88 8y agoThose aren't terrible per se, but I think the relentless immediacy of you're manager's chat or request would get annoying, especially on a weekend or holiday as the article discussed.
- stephengillie 8y agoAt my last job, we were expected to monitor the Slack channel, and jump in to help - when we were off shift, at the store, day off, vacation - oncall was the first person paged, then whoever was awake. And this is to answer customer phone calls and emails needing cloud technical support, and the occasional 3am VPN tunnel rearchitecture. On the other side, when the line laying union threatened to strike, they told us we'd be working 12 hour days and help out laying line during the strike.