I’m thinking that the United States Federal and State system likely have significant differences here that at leading to misunderstanding. By “government job”

I’m thinking that the United States Federal and State system likely have significant differences here that at leading to misunderstanding. By “government job” I mean a bureaucrat charged with leading or implementing a project - say, your local DMV website (licensing, car registration, etc) or your state park website. When these work well at the local level they are awesome. When they don’t I often hear people complain but they rarely understand why the site is subpar, challenges to make it better, or want to pay for improvements.