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"I’m not going to remember you use a sharded MongoDB infrastructure as your database" But you're sure as hell going to remember if the site is down for 11 hour
by ojbyrne 16y ago
"I’m not going to remember you use a sharded MongoDB infrastructure as your database"
But you're sure as hell going to remember if the site is down for 11 hours.
- acgourley 16y agoDo you think it's a serious blow for a consumer facing site to be down a day? Enterprise, sure.
- ojbyrne 16y agoI do actually, more for the effect on credibility than for anything else. Just as users have "itchy back buttons," I think they also have "meh, this is the last straw, I'm going to try out the competition" moments.
- OmarIsmail 16y agoCan you cite a case where this has actually transpired? Obviously in the extreme example where the site is never available I can see it having an effect. But spotty downtime I've seen actually have the opposite effect - users become more loyal. On one forum I frequent the "500 errors" are sometimes looked forward to since they usually signify a big news event is happening. Reddit and twitter are other sites that don't seem to have been negatively affected by spotty downtimes. I do think that regularly (excruciatingly) slow performance can have an impact though - one of the reasons I left digg with V3.
- ojbyrne 16y agoI don't think companies are going to publicize cases of losing customers due to downtime. But just to turn it around a bit, think of someone coming to a site for the first page. What's the user experience for them if the site is down?
- nick007 16y agoi recently quit quickbooks online because the site went down for over 24 hours within the first week of my signing up
- grahamr 16y agoI tend to think no. For a small site with few users, no one will care. Once a site has become large enough, downtime with press coverage seems to create a virtuous cycle of social proof, e.g. Twitter, Facebook, etc.
- mortenjorck 16y agoPart of good, early design is working with engineers to make solid, appropriate technical choices that will affect user experience.