And that's the difference between "listening to your customer" and "listening to your customer". Also we get to see where "the customer is always right" actuall

And that's the difference between "listening to your customer" and "listening to your customer". Also we get to see where "the customer is always right" actually falls. Customers said "we want a friend app". You listened to them, you made them what they wanted because they were right. But once you listen to what your customers are actually doing, you realize where you should be focusing your energy. Because the customer can't use the app "wrong", they'll use it how they use it.