Thomas Limoncelli's book "Time Management for System Administrators" covered how to deal with all your "customers" years ago. There's some google videos of pres

Thomas Limoncelli's book "Time Management for System Administrators" covered how to deal with all your "customers" years ago. There's some google videos of presentations regarding the book material, and its very relavant to this subject. The mutual interruption field, how to deal with users/managers/vp's/etc, how to come off as cool as possible -- it's all in there. I don't agree with this methodologies for keeping time, but the book is still full of gold.