5 ms·
Urgh, that's terrible! That definitely shouldn't be the case. I'd love for you to send me any support case you had so I can review. Even if the front door of t
by itcmcgrath 8y ago
Urgh, that's terrible! That definitely shouldn't be the case. I'd love for you to send me any support case you had so I can review.
Even if the front door of the system didn't help you, we definitely shouldn't have been able to get you in a good state much quicker. My profile has Twitter and my DMs are open (I can give you my email there too).
Doing my kids dinner, so responses might be slightly delayed.
- cheeze 8y agoThis is exactly why I can't trust Google services though. The services are rock solid, but far far too often do I see folks who have to reach out to a dev on Twitter or their friend at Google to get a simple billing error resolved correctly. Its a problem with most cloud providers, but Google seems to be notorious for it.
- welanes 8y agoFrom my experience Firebase are different. They're now a part of Google but support has been excellent anytime I needed it - both before and after they were acquired.
- deadbunny 8y agoIn my experience none of those folks are paying for support.
- Humdeee 8y agoIt's quite the phenomenon. Reaching out via social media to garner a company's attention when all other avenues have been exhausted... what a world we live in. "Company ignoring you? Send out a tweet, that'll work!" And it blows my mind that it actually does. It's very sad.