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It was both really. I’d have customer care reps reach out to me via whatsapp in some situations.
by AmericanChopper 8y ago
It was both really. I’d have customer care reps reach out to me via whatsapp in some situations.
- pmontra 8y agoDo they use their own number or a company account common to every rep? In the first case it's not different from you and me messaging about business. It doesn't require anything more than the standard WhatsApp app. If they were using a common account then yes, WhatsApp would have done something new for businesses as they did with the APIs they let Twilio use.
- AmericanChopper 8y agoI honestly don’t remember. My point was more that it was a pretty good customer experience that’s used quite extensively in some markets.