It is, and it is something that could be solved simply by asking the right questions instead of the overall review on a number (or star) scale. I hardly think s

It is, and it is something that could be solved simply by asking the right questions instead of the overall review on a number (or star) scale. I hardly think simple satisfaction warrants a 5-star review, but I think if I just put 3-star, it might hurt the company... or waitress, or whatever. It isn't sane, and I'd almost argue that there is a disincentive to leave a moderate review. It is the same for store satisfaction surveys and many more - I know folks get penalized for not having overly good results. But if they simply asked if it was what I was expecting and had reasonable options - along with not punishing folks for simply delivering what I expect - I'd answer yes.