4 ms·
> I tend to leave a review when something is better than expected or if I'm disappointed enough to do so. And that's the problem with user reviews. They emphas
by thirdsun 8y ago
> I tend to leave a review when something is better than expected or if I'm disappointed enough to do so.
And that's the problem with user reviews. They emphasize the extreme ends of the spectrum. There's little incentive to leave a review for the potentially silent majority of moderate users that are simply satisfied with the product.
- Broken_Hippo 8y agoIt is, and it is something that could be solved simply by asking the right questions instead of the overall review on a number (or star) scale. I hardly think simple satisfaction warrants a 5-star review, but I think if I just put 3-star, it might hurt the company... or waitress, or whatever. It isn't sane, and I'd almost argue that there is a disincentive to leave a moderate review. It is the same for store satisfaction surveys and many more - I know folks get penalized for not having overly good results. But if they simply asked if it was what I was expecting and had reasonable options - along with not punishing folks for simply delivering what I expect - I'd answer yes.