Well, the fact is Germany has neither. At least in the US customers do get higher quality customer service and that is what matters. I would rather have a satis

Well, the fact is Germany has neither. At least in the US customers do get higher quality customer service and that is what matters. I would rather have a satisfied consumer experience than a useless set of laws and regulations that does no good to anyone. As @always_good pointed out already, a flexible return policy is actually a competitive advantage for the company if they know how to conduct a retail business properly. I, for example, would always prefer Amazon to any other German online store simply because the confidence Amazon gives me when shopping. I can easily go on a shopping spree on Amazon knowing that if I don't like something I can easily send it back, although, during the last 3 years, I haven't sent a single item back to Amazon.