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Clever tech experiments don't make up for hostile UX. I begrudgingly use eBay when I have no other choice, but I don't enjoy the experience one bit. The listing
by jdietrich 8y ago
Clever tech experiments don't make up for hostile UX. I begrudgingly use eBay when I have no other choice, but I don't enjoy the experience one bit. The listings are flooded with obviously counterfeit products, obviously dangerous electrical goods and Chinese sellers who are obviously lying about their location.
The massive fees I pay as a seller offer me no safeguards whatsoever, because the seller protection policies are riddled with loopholes that every scammer knows about. I budget for the fact that I'm going to be defrauded about 5% of the time, in the knowledge that eBay will always side with the fraudster.
You can do all the machine learning curation you like, but it's just frosting on a dog turd. The core experience of buying and selling is utterly miserable. That's the stuff that needs to be fixed.
- deleted 8y ago[deleted]