3 ms·

I think they're correct to dismiss this type of review. I know when I'm looking at reviews and someone writes 'the product arrived faulty - one star', this tell

I think they're correct to dismiss this type of review. I know when I'm looking at reviews and someone writes 'the product arrived faulty - one star', this tells me nothing about the product when it's intact, which presumably most of them are. Whoever receives a faulty example, they'll obviously get their money back, and I find this type of review misleading when trying to evaluate a working version of the product.

awhitby 8y ago
Damage during delivery can be part of the product. I recently bought a window A/C unit, for which about 30% of the reviews claimed damage during delivery due to poor packaging (it is delivered in the manufacturer's packaging, not repackaged). Since it was otherwise well-reviewed and cheap, I took my chances. Sure enough it was minorly-damaged when I received it, but worked out ok.