Returns through Amazon have become increasingly difficult and spiteful in the past two or three of 20 years I've been using them. Last week I returned a rotary

Returns through Amazon have become increasingly difficult and spiteful in the past two or three of 20 years I've been using them. Last week I returned a rotary airer that was damaged upon delivery. Amazon online 'help' told me I had to find a courier that could take the outsized parcel AND I had to pay out of pocket for it. They insisted that it be returned. They didn't refund the full postage cost or the cost of packaging. Amazon are throwing away their hard-won reputation by penny-pinching and treating customers as badly as other retailers. I'm out.