4 ms·
Whenever I see one- or two-star reviews on Amazon (or Newegg) I make sure to read as many of them as possible to gauge what the problems with the item might be.
by tk75x 8y ago
Whenever I see one- or two-star reviews on Amazon (or Newegg) I make sure to read as many of them as possible to gauge what the problems with the item might be. This allows me to judge whether the people reviewing the items are overreacting or if there is a legitimate defect common to all the reviewers. The fact that Amazon is removing or not posting critical reviews in the first place is a red flag for me personally.
- TheCapn 8y agoI'm the same way. a 5-star review saying the item works like you expect is almost useless but a 2 star review pointing out that some product uses non-standard dimensions, or uses non-replaceable batteries with a terrible lifespan is massively helpful. I always tell people who ask me for store/product recommendations that I can't really give an honest opinion of something until they've fucked up some how. Its pretty easy for a business to look good when everything goes well, but when something goes wrong it is extremely telling about how they respect their customers by how they work to remedy the situation. - Company shipped the wrong item? Keep it and we'll ship you the correct one! --> Great! - Company shipped my product with the wrong service (when I paid a premium)? Here's your refund! --> Also good! - Company failed to send half my order (or it got lost during shipping)? "You're a liar, get bent" hangup --> Avoid avoid avoid!
- pnathan 8y agoyes, I often read the 1-2 star reviews on Amazon. It's particularly useful for books - a positive signal for a book is "1 star - author used too many big words and complex ideas!". :-)