I haven't said otherwise. You haven't explained why you're writing a review before dealing with support rather than after. Also, perhaps a higher percentage o

I haven't said otherwise. You haven't explained why you're writing a review before dealing with support rather than after. Also, perhaps a higher percentage of people with bad experiences will write bad reviews than people with good experiences writing good reviews, so the watered down argument isn't perfect. I would have left out the word 'perhaps' but I don't actually have any hard evidence.