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But equally - does it matter? I would rather have less, but more accurate, reviews than have all of them but many of them being fake. It seems like a use-case
by alexgmcm 8y ago
But equally - does it matter?
I would rather have less, but more accurate, reviews than have all of them but many of them being fake.
It seems like a use-case where a high false positive rate would be acceptable. Unlike say, medical diagnosis or something.
- jsight 8y agoThe problem is that very few really "good" reviews actually get produced. If you accidentally filter out the really thorough and useful ones, you can end up with "real" reviews that aren't well written and don't really focus on actual product issues. Take, for example, the review of the weights in the article. I would have ignored his review, even if it had been posted. He reviewed Amazon's warehouse rather than the product on hand.
- mike_hearn 8y agoIf legit reviewers have their work deleted because of FPs they get annoyed and won't write more reviews, they may even stop using the site entirely.
- alexgmcm 8y agoThey could shadowban the reviews - so the reviewer would think it was being displayed. A bit deceitful but maybe better for UX.
- jdietrich 8y agoDeletion is not the only option. They can weight the contribution of reviews to the overall score. They can weight the display order of reviews on the product page. They can weight the display order of products in SERPs. Assigning reviews, reviewers and sellers a "fakeness probability" allows you to do all sorts of subtle, useful stuff that clearly isn't being done right now.