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What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control. The product isn't bad because it arrived
by nextlevelwizard 8y ago
What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control.
The product isn't bad because it arrived damaged, you can not argue against this. What you should do is contact Amazon and have the product replaced. If the next item also arrives damaged, then you can start claiming that the product is badly build.
- numbsafari 8y agoAre you sure it's out of your control? Did you provide sufficient packaging? Did you pick a good distribution channel to partner with? Why should I have to deal with the whole process of ordering, reordering, customer service, voice-response systems, returns, etc. in order to get permission to leave a factual review of my experience with your product?
- nextlevelwizard 8y agoIf I visit your startups site with obscure browser, with JS turned off and leave a bad review since your product was unusable is that fair? There is only so many avenues of distribution and you literally can not affect who deliveres and handles the package on the way to the customer unless you roll out your own complete chain which is stupid to even suggest. Just beause post office has a lot of temps and miss handles package doesn't reflect actual review of the product if you think it does then frankly you are an idiot