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To a certain degree. There really should be two ratings. Shipment rating and product rating. I don't want to get a TV that gets shipped badly, sure. But if the

by carlmr 8y ago

To a certain degree. There really should be two ratings. Shipment rating and product rating. I don't want to get a TV that gets shipped badly, sure. But if the only problem with shipping is that it is slow, maybe I'm still interested in the product because I don't get it anywhere else and I can wait. In that case I'm mostly interested in the product review.

ashelmire 8y ago
Which is why you, as a human, can read the review and ignore the part where a reviewer says “the shipping was slow”. I recently ordered a poster through Amazon. They sent me the wrong item 3 times. I gave up. And I can’t post a negative review despite it clearly being Amazons fault (not the shipper). I tried. Couldn’t. At least they have excellent customer service, they didn’t jerk me around and each resolved the issue as best they could.
- MadWombat 8y ago
  > you, as a human, can read the review Yes, you can, if you ever get to the review page. The ratings on reviews average out into the product rating. If there is a zillion one star "shipping is slow and Amazon customer service sucks" reviews, the product (which might be of very high quality otherwise) will have a one start rating. So you are not likely to see the product, since it will not make it into any sort of rating based list and even if you do see it you are likely to ignore it based on its one star rating.
  - ashelmire 8y ago
    It sounds like you think there are more products hidden by one star reviews on shipping than boosted by fake 5 star reviews. The former is not presently a problem on amazon (because they block shipping comments). The latter is a real problem that you will face every time you search for any product where there is any competition.
joemi 8y ago
> To a certain degree. There really should be two ratings. Shipment rating and product rating. Amazon does actually have a system for that, but it's only applicable to third party ("Marketplace" in Amazon lingo) sellers. For third party sellers, you can review products with the usual Product Reviews, and then for things like shipping issues (and customer service issues, and anything else that isn't the product itself) you'd mention that in your Seller Feedback. When you buy from a third party seller, there'll be a "leave seller feedback" button when you view your order. You can view a seller's feedback by clicking on their name when you see it in the product listing. There's no "leave seller feedback" button when you place an order from Amazon though.

by carlmr 8y ago

ashelmire 8y ago

Which is why you, as a human, can read the review and ignore the part where a reviewer says “the shipping was slow”. I recently ordered a poster through Amazon. They sent me the wrong item 3 times. I gave up. And I can’t post a negative review despite it clearly being Amazons fault (not the shipper). I tried. Couldn’t. At least they have excellent customer service, they didn’t jerk me around and each resolved the issue as best they could.

MadWombat 8y ago
> you, as a human, can read the review Yes, you can, if you ever get to the review page. The ratings on reviews average out into the product rating. If there is a zillion one star "shipping is slow and Amazon customer service sucks" reviews, the product (which might be of very high quality otherwise) will have a one start rating. So you are not likely to see the product, since it will not make it into any sort of rating based list and even if you do see it you are likely to ignore it based on its one star rating.
- ashelmire 8y ago
  It sounds like you think there are more products hidden by one star reviews on shipping than boosted by fake 5 star reviews. The former is not presently a problem on amazon (because they block shipping comments). The latter is a real problem that you will face every time you search for any product where there is any competition.

joemi 8y ago

> To a certain degree. There really should be two ratings. Shipment rating and product rating. Amazon does actually have a system for that, but it's only applicable to third party ("Marketplace" in Amazon lingo) sellers. For third party sellers, you can review products with the usual Product Reviews, and then for things like shipping issues (and customer service issues, and anything else that isn't the product itself) you'd mention that in your Seller Feedback. When you buy from a third party seller, there'll be a "leave seller feedback" button when you view your order. You can view a seller's feedback by clicking on their name when you see it in the product listing. There's no "leave seller feedback" button when you place an order from Amazon though.