"Never split the difference" by Chriss Voss, an FBI lead kidnapping negotiator, brings your attention to the unspoken substrate of every interaction where somet

"Never split the difference" by Chriss Voss, an FBI lead kidnapping negotiator, brings your attention to the unspoken substrate of every interaction where something is at stake. Voss rejects the confrontational, haggling style of communication that often distinguishes the police in movies and instead teaches how to achieve a joint problem solving mentality with your counterpart. The book is full of practical advice but also explains how the author refined his technique throughout his career, which grounds the advice in reality as opposed to many self-help books that dispense advice in a Deus ex machina sort of way. I really enjoyed the book and recommend reading it at least twice in short order to interpret the stories from the author's career in light of the methods described in the book. https://www.goodreads.com/book/show/26156469-never-split-the-difference https://www.goodreads.com/book/show/26156469-never-split-the...