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How is he supposed to know if this is a problem with “shipping” or with the warehouse, the manufacturing, or the design of the product? What if it left the ware

How is he supposed to know if this is a problem with “shipping” or with the warehouse, the manufacturing, or the design of the product? What if it left the warehouse in that condition? Or the factory? I previously have avoided products with a large number of “arrived damaged” reviews, because it’s a sign of something other than a “shipping problem”.

nextlevelwizard 8y ago
What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control. The product isn't bad because it arrived damaged, you can not argue against this. What you should do is contact Amazon and have the product replaced. If the next item also arrives damaged, then you can start claiming that the product is badly build.
- numbsafari 8y ago
  Are you sure it's out of your control? Did you provide sufficient packaging? Did you pick a good distribution channel to partner with? Why should I have to deal with the whole process of ordering, reordering, customer service, voice-response systems, returns, etc. in order to get permission to leave a factual review of my experience with your product?
  - nextlevelwizard 8y ago
    If I visit your startups site with obscure browser, with JS turned off and leave a bad review since your product was unusable is that fair? There is only so many avenues of distribution and you literally can not affect who deliveres and handles the package on the way to the customer unless you roll out your own complete chain which is stupid to even suggest. Just beause post office has a lot of temps and miss handles package doesn't reflect actual review of the product if you think it does then frankly you are an idiot
tk75x 8y ago
Personal experience: When shopping for budget 3D printers, some models that had been available for several months or years had earlier reviews mention poor packing/shipping. The newer reviews mentioned that the situation has improved.
- numbsafari 8y ago
  This is a problem generally, and not limited to "shipping" issues. I was looking at a telescope recently that had a lot of early bad reviews because of an issue with the eyepiece that had, apparently, been resolved. Reviews should either "age out" or there should be a way for the seller to indicate that a revision has been made. Granted, they would probably game both.

nextlevelwizard 8y ago

What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control. The product isn't bad because it arrived damaged, you can not argue against this. What you should do is contact Amazon and have the product replaced. If the next item also arrives damaged, then you can start claiming that the product is badly build.

numbsafari 8y ago
Are you sure it's out of your control? Did you provide sufficient packaging? Did you pick a good distribution channel to partner with? Why should I have to deal with the whole process of ordering, reordering, customer service, voice-response systems, returns, etc. in order to get permission to leave a factual review of my experience with your product?
- nextlevelwizard 8y ago
  If I visit your startups site with obscure browser, with JS turned off and leave a bad review since your product was unusable is that fair? There is only so many avenues of distribution and you literally can not affect who deliveres and handles the package on the way to the customer unless you roll out your own complete chain which is stupid to even suggest. Just beause post office has a lot of temps and miss handles package doesn't reflect actual review of the product if you think it does then frankly you are an idiot

tk75x 8y ago

Personal experience: When shopping for budget 3D printers, some models that had been available for several months or years had earlier reviews mention poor packing/shipping. The newer reviews mentioned that the situation has improved.

numbsafari 8y ago
This is a problem generally, and not limited to "shipping" issues. I was looking at a telescope recently that had a lot of early bad reviews because of an issue with the eyepiece that had, apparently, been resolved. Reviews should either "age out" or there should be a way for the seller to indicate that a revision has been made. Granted, they would probably game both.