5 ms·

“Arrived damaged” could be borderline as it sounds like a review of the shipping process and not the product. Not sure what’s going on with that first one thou

by jxdxbx 8y ago

“Arrived damaged” could be borderline as it sounds like a review of the shipping process and not the product. Not sure what’s going on with that first one though.

tobias3 8y ago
Maybe he left a review of the shipping process on another product, the seller reported it and now his reviews are being reviewed?
Sharlin 8y ago
Like it or not, people tend to review the whole purchase experience. And I can't really blame them.
- gambiting 8y ago
  I can't blame them either, but it doesn't change the fact that his review has nothing to do with the item. He wrote a review of item X and it had nothing to do with that item. It's like writing a review of a hotel resort and giving it a 1* because the flight there was cancelled. It's just not helpful at all.
- tobias3 8y ago
  They are kind of useless for other customers. The customer reading the review might get the product from another seller, shipped by another service (might depend on shipping address). If you think it is the sellers fault, review the seller. If you think it's the parcel delivery service's fault send it back with that as reason. That is signal enough.
  - Sharlin 8y ago
    Yes, agreed. But if Amazon only prompts you to give a single type of review (and makes reviewing the seller/delivery not nearly as discoverable), they shouldn't be surprised if people "misuse" the feature.
numbsafari 8y ago
How is he supposed to know if this is a problem with “shipping” or with the warehouse, the manufacturing, or the design of the product? What if it left the warehouse in that condition? Or the factory? I previously have avoided products with a large number of “arrived damaged” reviews, because it’s a sign of something other than a “shipping problem”.
- nextlevelwizard 8y ago
  What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control. The product isn't bad because it arrived damaged, you can not argue against this. What you should do is contact Amazon and have the product replaced. If the next item also arrives damaged, then you can start claiming that the product is badly build.
  - numbsafari 8y ago
    Are you sure it's out of your control? Did you provide sufficient packaging? Did you pick a good distribution channel to partner with? Why should I have to deal with the whole process of ordering, reordering, customer service, voice-response systems, returns, etc. in order to get permission to leave a factual review of my experience with your product?
    - nextlevelwizard 8y ago
      If I visit your startups site with obscure browser, with JS turned off and leave a bad review since your product was unusable is that fair? There is only so many avenues of distribution and you literally can not affect who deliveres and handles the package on the way to the customer unless you roll out your own complete chain which is stupid to even suggest. Just beause post office has a lot of temps and miss handles package doesn't reflect actual review of the product if you think it does then frankly you are an idiot
- tk75x 8y ago
  Personal experience: When shopping for budget 3D printers, some models that had been available for several months or years had earlier reviews mention poor packing/shipping. The newer reviews mentioned that the situation has improved.
kennydude 8y ago
Typically most Amazon products are shipped by Amazon Logistics now. So it's still a review of Amazon.

by jxdxbx 8y ago

“Arrived damaged” could be borderline as it sounds like a review of the shipping process and not the product. Not sure what’s going on with that first one though.

tobias3 8y ago

Maybe he left a review of the shipping process on another product, the seller reported it and now his reviews are being reviewed?

Sharlin 8y ago

Like it or not, people tend to review the whole purchase experience. And I can't really blame them.

gambiting 8y ago
I can't blame them either, but it doesn't change the fact that his review has nothing to do with the item. He wrote a review of item X and it had nothing to do with that item. It's like writing a review of a hotel resort and giving it a 1* because the flight there was cancelled. It's just not helpful at all.
tobias3 8y ago
They are kind of useless for other customers. The customer reading the review might get the product from another seller, shipped by another service (might depend on shipping address). If you think it is the sellers fault, review the seller. If you think it's the parcel delivery service's fault send it back with that as reason. That is signal enough.
- Sharlin 8y ago
  Yes, agreed. But if Amazon only prompts you to give a single type of review (and makes reviewing the seller/delivery not nearly as discoverable), they shouldn't be surprised if people "misuse" the feature.

numbsafari 8y ago

How is he supposed to know if this is a problem with “shipping” or with the warehouse, the manufacturing, or the design of the product? What if it left the warehouse in that condition? Or the factory? I previously have avoided products with a large number of “arrived damaged” reviews, because it’s a sign of something other than a “shipping problem”.

nextlevelwizard 8y ago
What if people reviewd your product as bad or left warnings not to buy/use it based on things outside of your control. The product isn't bad because it arrived damaged, you can not argue against this. What you should do is contact Amazon and have the product replaced. If the next item also arrives damaged, then you can start claiming that the product is badly build.
- numbsafari 8y ago
  Are you sure it's out of your control? Did you provide sufficient packaging? Did you pick a good distribution channel to partner with? Why should I have to deal with the whole process of ordering, reordering, customer service, voice-response systems, returns, etc. in order to get permission to leave a factual review of my experience with your product?
  - nextlevelwizard 8y ago
    If I visit your startups site with obscure browser, with JS turned off and leave a bad review since your product was unusable is that fair? There is only so many avenues of distribution and you literally can not affect who deliveres and handles the package on the way to the customer unless you roll out your own complete chain which is stupid to even suggest. Just beause post office has a lot of temps and miss handles package doesn't reflect actual review of the product if you think it does then frankly you are an idiot
tk75x 8y ago
Personal experience: When shopping for budget 3D printers, some models that had been available for several months or years had earlier reviews mention poor packing/shipping. The newer reviews mentioned that the situation has improved.

kennydude 8y ago

Typically most Amazon products are shipped by Amazon Logistics now. So it's still a review of Amazon.