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Hmmmph. The best I've been offered is a full refund to take down a review. I obviously didn't: a refund does not change the quality of a product. That being sa
by zamalek 8y ago
Hmmmph. The best I've been offered is a full refund to take down a review. I obviously didn't: a refund does not change the quality of a product.
That being said, I had a few reach out and ask me for a review. In one instance I merely indicated that I had to use the product for longer to offer a genuine review, they gave me a line to the founder for concerns. For a cellphone screen protector, that has actually worked beautifully. I honestly don't know where to draw the line between buying reviews and customer service. If I put myself in the shoes of an honest businessperson (as I'd hope to be), I hope I'd deal with customers personally at early stages of the startup. It's hard to be objective with so many miscreants in play.
- jsight 8y agoYou are exactly right, and for a business owner there are some other pretty awful forces at work as well. People will tend to avoid products that have zero reviews and people are more motivated to review short-term product failures than long-term successes. So, it is in their best interest to create review incentives. Of course, some review incentives are better than others (personal notes telling you how valued a review is and how much they will help with any problems vs. "here's $5, give me some stars").