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My gut feel on this, is that if you use a metric to infer if you will get a positive review and only show the popup in those cases, you might be in conflict of
by T-Winsnes 8y ago
My gut feel on this, is that if you use a metric to infer if you will get a positive review and only show the popup in those cases, you might be in conflict of this ruling
- tomglynch 8y agoThis is my feeling too - it's crazy how easy it is to break this law. It will also be very difficult to enforce though.
- paranoidrobot 8y agoIf you have enough annoyed off customers that you're running analytics to determine whether they're likely to leave a negative review, and interfering with their ability to leave that review on a third party site - then perhaps you should focus more on fixing your business instead. If you're asking a customer if they're satisfied with the service/product, and then following that up to try and resolve it - that's not misleading or deceptive, that's normal customer service.