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The judgement indicates that the issue here was that Meriton was actively preventing people from being asked for reviews in certain circumstances. Very differen
by paulhart 8y ago
The judgement indicates that the issue here was that Meriton was actively preventing people from being asked for reviews in certain circumstances. Very different from someone being asked for a review and choosing not to give one.
- tomglynch 8y agoWhat I am talking about is when an App will sometimes have a popup saying "Love this app? leave a review" with a link. Does this fall under the same issue if the app selectively chooses who to display this pop up to?
- T-Winsnes 8y agoMy gut feel on this, is that if you use a metric to infer if you will get a positive review and only show the popup in those cases, you might be in conflict of this ruling
- tomglynch 8y agoThis is my feeling too - it's crazy how easy it is to break this law. It will also be very difficult to enforce though.
- paranoidrobot 8y agoIf you have enough annoyed off customers that you're running analytics to determine whether they're likely to leave a negative review, and interfering with their ability to leave that review on a third party site - then perhaps you should focus more on fixing your business instead. If you're asking a customer if they're satisfied with the service/product, and then following that up to try and resolve it - that's not misleading or deceptive, that's normal customer service.
- mikeash 8y agoMy god, I hope so.