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Same thing happened to me with Simple (the banking startup). After they got acquired by BBVA they moved their customer's checking accounts from The Bancorp to B
by gst 8y ago
Same thing happened to me with Simple (the banking startup). After they got acquired by BBVA they moved their customer's checking accounts from The Bancorp to BBVA. As part of that process they re-verified their customers and closed accounts of non-citizen customers (they also closed accounts of permanent residents physically residing in the United States).
That migration pretty much happened in the worst way possible: While customers had several months to migrate once the migration started you only had something like 30 days to verify your documents and open the new account. Also once the migration was started there was no way to cancel or pause it. I'd at least have expected them to notify non-citizen customers in advance so that they have plenty of time to open another account. Instead, I didn't get any information about this issue until after I started the migration, and once I started it they told me that it's not possible to prevent/delay the closure of my account anymore.
Fun fact: According to Reddit/Twitter non-citizens who used a driver's license for KYC weren't affected (because Simple newer checked for their citizenship status). But if you used a Greencard for KYC they noticed that you aren't a citizen and closed your account. (So there's probably a large number of customers left whose accounts will be randomly closed at some future point.)
As a consequence (for non-citizens) I suggest using a bank or credit union which has a known track record of handling non-citizen accounts (especially with the current BofA news). The United Nations Credit Union (https://www.unfcu.org/ https://www.unfcu.org/) looks like a good choice, as they target UN workers and it appears that a large number of customers aren't US citizens (and don't even live in the United States). And don't forget to keep one or two backup checking accounts in case your main account gets closed down.
- kylehotchkiss 8y agoYeah, for as online-friendly as they claim to be, they have some really wacky rules on kyc and long term travel. I asked them to close my account as I don't want to support those policies.