Great article! I'm struggling with how to respond to an argument from a customer. The customer wrote me a long email, refuting an article I wrote on the pros a

Great article! I'm struggling with how to respond to an argument from a customer. The customer wrote me a long email, refuting an article I wrote on the pros and cons of using CSS in web design--setting the priority to high, no less. In her letter, she tooted her own experience and skills. Your article helped me realize why her letter rankled me. It wasn't that she was disagreeing--I'm not passionately for or against CSS and could care less what she thinks about it. But by citing her credentials the way she did, I felt she was calling my own into question and using that as her basis of an argument. So I'd put her debate in the Variant of the DH1. Ad Hominem category. And I've decided not to respond to her letter, customer or not. Not only because it was demeaning, but also, because I don't have the time or energy to launch round two. This all got me thinking about how tired I am of the way that people on the net feel they absolutely must write and argue about something-- anything--they disagree with. So many out there are quick to express their contempt for other people's ideas and opinions. Most such arguments seem pointless and are usually fruitless. If I read something I disagree with on the net, I take from it what I think is of value and ignore the rest. Time is just to too short.