I like to think about communication in four tiers from best to worst In-person: all context clues available Video: screen acts as barrier; latency inhibits

I like to think about communication in four tiers from best to worst In-person: all context clues available Video: screen acts as barrier; latency inhibits rapport Voice: all visual information missing Text: all visual and tonal information missing The article's advice rings more and more true the further down this list you go