I think a big part of the issue is that there is this Spectrum umbrella that has appeared around multiple companies. In my area before it was just "Charter" and

I think a big part of the issue is that there is this Spectrum umbrella that has appeared around multiple companies. In my area before it was just "Charter" and then they became Charter Spectrum and now they try to go by just Spectrum. Which is all well and good except in other areas nearby TWC went under that same umbrella...and TWC was always terrible and totally guilty of exactly the behavior you're describing. Under the Spectrum name, they continue to be terrible.