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Charter, Spectrum, Charter Spectrum, whatever the hell it is now, stopped offering 300Mbps in my area about a year ago (from what I've been told: due to low dem

Charter, Spectrum, Charter Spectrum, whatever the hell it is now, stopped offering 300Mbps in my area about a year ago (from what I've been told: due to low demand). However, they allowed my account to remain at 300Mbps, likely because I've never had a contract with them. Ever since then, they've hiked my bill up about $50 in $10 increments. I can only assume they want me to ditch it for their "Supreme Ultimate God-Tier Just-Enough-Of-A-Contract-To-Fuck-You-Shall-You-Cancel Phone, Internet, and Hulu Streaming Bundle Bonanza" package that they keep sending me extremely-official-looking snail-mail for. Whenever I call to ask why I'm being charged more, they give me the runaround and have even told me to downgrade my internet package. I'm not playing their little game... I'll hopefully be ditching them all together soon. I wish the FTC, BBB, etc gave a shit about these practices...it's sad. /rant

brightball 8y ago
I think a big part of the issue is that there is this Spectrum umbrella that has appeared around multiple companies. In my area before it was just "Charter" and then they became Charter Spectrum and now they try to go by just Spectrum. Which is all well and good except in other areas nearby TWC went under that same umbrella...and TWC was always terrible and totally guilty of exactly the behavior you're describing. Under the Spectrum name, they continue to be terrible.
- leetbulb 8y ago
  Yep, it was TWC prior to Spectrum -- other reply to my comment states the same thing. Crazy.
HillaryBriss 8y ago
A couple years ago, TimeWarner offered us a free upgrade from 100Mbps to 300Mbps. We didn't really need 300 Mbps service, but ok ... We felt so lucky! Very shortly afterwards, TimeWarner sold out to Spectrum which promptly jacked up our rate by about 40%. I asked Spectrum how I could lower my rate. They said "Sorry, we've eliminated the old 100 Mbps service." Now I'm stuck with the new higher price.

brightball 8y ago

I think a big part of the issue is that there is this Spectrum umbrella that has appeared around multiple companies. In my area before it was just "Charter" and then they became Charter Spectrum and now they try to go by just Spectrum. Which is all well and good except in other areas nearby TWC went under that same umbrella...and TWC was always terrible and totally guilty of exactly the behavior you're describing. Under the Spectrum name, they continue to be terrible.

leetbulb 8y ago
Yep, it was TWC prior to Spectrum -- other reply to my comment states the same thing. Crazy.

HillaryBriss 8y ago

A couple years ago, TimeWarner offered us a free upgrade from 100Mbps to 300Mbps. We didn't really need 300 Mbps service, but ok ... We felt so lucky! Very shortly afterwards, TimeWarner sold out to Spectrum which promptly jacked up our rate by about 40%. I asked Spectrum how I could lower my rate. They said "Sorry, we've eliminated the old 100 Mbps service." Now I'm stuck with the new higher price.